Dish Network has confirmed that a ransomware attack was the cause of a multi-day network and service outage that started on Friday.
The outages hit Dish.com, the Dish Anywhere app, Boost Mobile, and other websites and networks owned and operated by Dish Network. It has also been reported that the company’s call center phone numbers were not working.
In an 8-K form filed yesterday with the U.S. Securities and Exchange Commission, Dish Corporation said it “determined that the outage was due to a cyber-security incident and notified appropriate law enforcement authorities.”
The filing said that on February 23, 2023, DISH Network Corporation announced on its earnings call that the corporation had experienced a network outage that affected internal servers and IT telephony.
“The Corporation immediately activated its incident response and business continuity plans designed to contain, assess and remediate the situation. The services of cyber-security experts and outside advisors were retained to assist in the evaluation of the situation. The Corporation has determined that the outage was due to a cyber-security incident and notified appropriate law enforcement authorities,” Dish said in its filing.
On February 27, 2023, Dish said it became aware that certain data was extracted from the corporation’s IT systems as part of attack.
“It is possible the investigation will reveal that the extracted data includes personal information,” Dish said.
“The forensic investigation and assessment of the impact of this incident is ongoing. DISH, Sling and our wireless and data networks remain operational; however the Corporation’s internal communications, customer call centers and internet sites have been affected. The Corporation is actively engaged in restoring the affected systems and is making steady progress,” Dish explained
Dish Network’s website is still affected by the outage and is only partially functional, with the company prominently displaying a “We are experiencing a system issue that our teams are working hard to resolve” message at the top of the homepage.