Florida’s Governor calls out Verizon and AT&T’s poor service in hard-hit Bay County, Florida

In Featured News by Wireless Estimator

Lee County in Georgia had an 88% cell site recovery rate from Oct. 11 through Oct. 14, cutting sites out of service from 25 to just 3. However, the FCC’s reporting system doesn’t capture the number of towers down in each county such as this tower failure at the Lee County Jail.

Lee County in Georgia had an 88% cell site recovery rate from Oct. 11 through Oct. 14, cutting sites out of service from 25 to just 3. However, the FCC’s reporting system doesn’t capture the number of towers down in each county such as this tower failure at the Lee County Jail. (View county-by-county cell site outages below)

Florida Governor Rick Scott at a press conference yesterday regarding Hurricane Michael restoration efforts said, “One of the most frustrating problems is telecommunications.”

“Now, after clearing the roads, communications are the first priority, and power. We have an unbelievable problem in Bay County — Verizon is down and AT&T is up, but the county services are on Verizon. In other places, Verizon is up and AT&T is down,” said Scott.

Spinning their service reliability, hours later, Verizon said in a press statement that 97% of their network was in service in Florida.

However, they also stated that the storm caused unprecedented damage to their fiber in Panama City, Panama City Beach, and surrounding areas in Bay County. It is expected that carriers will continue to see fiber outages, especially in Mexico Beach, as heavy equipment continues to remove storm damage debris, resulting in additional fiber cuts.

Bay County still has 216 cell sites out of service, representing 66% of the county’s 327 sites. (See county-by-county outage reports below.)

According to the FCC, the total sites out of service as of Oct. 14 are: Alabama, 8; Florida, 383; and Georgia, 90.

Since Thursday, 2,000 cell site communications workers have arrived to rebuild the damaged and destroyed infrastructure along with 17,000 utility and 18,000 search-and-rescue personnel, according to FEMA.

They joined 4,000 Florida National Guard troops and thousands of police and firefighters.

Scott said he is urging carriers to speed up their repairs, including deploying state police to escort workers’ crews through the increasingly clogged traffic on roads that have been blocked by downed trees, utility poles and other debris.

ALABAMA
           
    10/11/2018 10/11/2018 10/14/2018 10/14/2018 Outage Decrease
Affected Counties Cell Sites Served Cell Sites Out Percent Out Cell Sites Out Percent Out Since 10/11/18
BALDWIN 348 0 0.0% 0 0.0% 0%
DALE 105 10 9.5% 0 0.0% -100%
GENEVA 59 6 10.2% 0 0.0% -100%
HENRY 38 17 44.7% 0 0.0% -100%
HOUSTON 209 37 17.7% 8 3.8% -78%
TOTAL: 759 70 9.2% 8 1.1% -89%
FLORIDA
           
    10/11/2018 10/11/2018 10/14/2018 10/14/2018 Outage Decrease
Affected Counties Cell Sites Served Cell Sites Out Percent Out Cell Sites Out Percent Out Since 10/11/18
BAY 327 256 78.3% 216 66.1% -16%
CALHOUN 42 16 38.1% 9 21.4% -44%
CITRUS 104 1 1.0% 1 1.0% 0%
DIXIE 20 0 0.0% 0 0.0% 0%
ESCAMBIA 243 2 0.8% 2 0.8% 0%
FRANKLIN 36 14 38.9% 10 27.8% -29%
GADSDEN 62 44 71.0% 12 19.4% -73%
GULF 23 16 69.6% 16 69.6% 0%
HERNANDO 100 0 0.0% 0 0.0% 0%
HOLMES 27 20 74.1% 1 3.7% -95%
JACKSON 83 64 77.1% 20 24.1% -69%
JEFFERSON 261 15 5.7% 0 0.0% -100%
LEON 418 181 43.3% 39 9.3% -78%
LEVY 70 0 0.0% 0 0.0% 0%
LIBERTY 9 8 88.9% 4 44.4% -50%
OKALOOSA 225 0 0.0% 3 1.3% 300%
SANTA ROSA 165 0 0.0% 0 0.0% 0%
TAYLOR 45 11 24.4% 9 20.0% -18%
WAKULLA 39 14 35.9% 0 0.0% -100%
WALTON 205 44 21.5% 24 11.7% -45%
WASHINGTON 39 27 69.2% 17 43.6% -37%
TOTAL: 2543 733 28.8% 383 15.1% -48%
GEORGIA
           
    10/11/2018 10/11/2018 10/14/2018 10/14/2018 Outage Decrease
Affected Counties Cell Sites Served Cell Sites Out Percent Out Cell Sites Out Percent Out Since 10/11/18
APPLING 38 2 5.3% 0 0.0% -100%
ATKINSON 30 3 10.0% 0 0.0% -100%
BACON 26 0 0.0% 0 0.0% 0%
BAKER 19 4 21.1% 0 0.0% -100%
BALDWIN 132 4 3.0% 2 1.5% -50%
BEN HILL 18 2 11.1% 0 0.0% -100%
BERRIEN 50 4 8.0% 0 0.0% -100%
BIBB 169 7 4.1% 0 0.0% -100%
BLECKLEY 23 3 13.0% 0 0.0% -100%
BROOKS 52 6 11.5% 0 0.0% -100%
BULLOCH 125 4 3.2% 0 0.0% -100%
BURKE 58 4 6.9% 0 0.0% -100%
CALHOUN 41 9 22.0% 1 2.4% -89%
CANDLER 33 3 9.1% 0 0.0% -100%
CLAY 12 4 33.3% 0 0.0% -100%
COFFEE 61 1 1.6% 0 0.0% -100%
COLQUITT 78 32 41.0% 0 0.0% -100%
COLUMBIA 149 1 0.7% 0 0.0% -100%
COOK 36 8 22.2% 0 0.0% -100%
CRAWFORD 21 1 4.8% 0 0.0% -100%
CRISP 46 14 30.4% 2 4.3% -86%
DECATUR 60 24 40.0% 11 18.3% -54%
DODGE 52 10 19.2% 0 0.0% -100%
DOOLY 32 13 40.6% 2 6.3% -85%
DOUGHERTY 124 52 41.9% 7 5.6% -87%
EARLY 18 2 11.1% 9 50.0% 350%
ECHOLS 22 0 0% 0 0.0% 0%
EMANUEL 59 8 13.6% 0 0.0% -100%
EVANS 19 0 0.0% 0 0.0% 0%
GLASCOCK 5 0 0.0% 0 0.0% 0%
GRADY 42 26 61.9% 4 9.5% -85%
HANCOCK 27 1 3.7% 0 0.0% -100%
HOUSTON 156 15 9.6% 4 2.6% -73%
IRWIN 18 4 22.2% 1 5.6% -75%
JASPER 31 0 0.0% 0 0.0% 0%
JEFF DAVIS 24 2 8.3% 0 0.0% -100%
JEFFERSON 268 8 3.0% 4 1.5% -50%
JENKINS 17 0 0.0% 0 0.0% 0%
JOHNSON 15 2 13.3% 0 0.0% -100%
JONES 49 4 8.2% 0 0.0% -100%
LAURENS 84 11 13.1% 2 2.4% -82%
LEE 91 25 27.5% 3 3.3% -88%
MACON 39 11 28.2% 1 2.6% -91%
MCDUFFIE 41 1 2.4% 1 2.4% 0%
MILLER 8 4 50.0% 2 25.0% -50%
MITCHELL 36 12 33.3% 4 11.1% -67%
MONROE 53 4 7.5% 0 0.0% -100%
MONTGOMERY 69 3 4.3% 0 0.0% -100%
PEACH 46 11 23.9% 0 0.0% -100%
PULASKI 27 10 37.0% 3 11.1% -70%
PUTNAM 40 0 0.0% 0 0.0% 0%
QUITMAN 4 2 50.0% 0 0.0% -100%
RANDOLPH 21 6 28.6% 3 14.3% -50%
RICHMOND 262 3 1.1% 0 0.0% -100%
SCHLEY 9 6 66.7% 0 0.0% -100%
SCREVEN 30 1 3.3% 0 0.0% -100%
SEMINOLE 86 6 7.0% 2 2.3% -67%
SUMTER 75 17 22.7% 0 0.0% -100%
TATTNALL 36 4 11.1% 0 0.0% -100%
TAYLOR 37 2 5.4% 1 2.7% -50%
TELFAIR 31 8 25.8% 0 0.0% -100%
TERRELL 19 6 31.6% 0 0.0% -100%
THOMAS 76 22 28.9% 9 11.8% -59%
TIFT 69 11 15.9% 0 0.0% -100%
TOOMBS 57 4 7.0% 0 0.0% -100%
TREUTLEN 21 2 9.5% 1 4.8% -50%
TURNER 30 10 33.3% 0 0.0% -100%
TWIGGS 49 5 10.2% 0 0.0% -100%
UPSON 32 3 9.4% 0 0.0% -100%
WARREN 20 1 5.0% 0 0.0% -100%
WASHINGTON 38 2 5.3% 1 2.6% -50%
WEBSTER 17 11 64.7% 0 0.0% -100%
WHEELER 8 5 62.5% 0 0.0% -100%
WILCOX 32 9 28.1% 0 0.0% -100%
WILKINSON 31 5 16.1% 0 0.0% -100%
WORTH 53 24 45.3% 6 11.3% -75%
TOTAL: 3910 554 14.2% 90 2.3% -84%